How can we help?

1. Use a Different Charging Cable: Sometimes, the issue may be with the charging cable, not the charger itself. Make sure you’re using a known working charging cable. Trying a different cable is often the quickest way to identify if the problem is related to the cable.
2. Check the Power Source: Ensure that the power source you’re using, whether it’s a wall adapter or a USB port, is functioning correctly. Sometimes, the issue may be with the power source rather than the charger.
3. Inspect the Charging Ports: Examine both the charging port on your device and the port on the portable charger for any debris, dust, or damage. Clean them gently if needed, and make sure they are not obstructed.
4. Test on Multiple Devices: Try to charge multiple devices with the same portable charger to see if the issue is device-specific. This can help determine if the problem is with the charger or the device.

If you’ve tried these steps and your portable charger still isn’t working, please don’t hesitate to contact our customer support for further assistance. We’re here to help you resolve any issues and ensure you get the most out of your portable charger.