How can we help?
The below support resources features popular problems & fixes to resolve the majority of product issues
Headphones + Earphones
Troubleshooting
My earphones will not charge
Solution:
Ensure contact strips have been removed from the charging pins Ensure that the adapter is powered on Ensure that the earphones are sitting in the charging case correctly Ensure the USB cable is functioning correctly and/or test the earphones with a different USB cable
My earphones will not connect to my device
Solution:
- Ensure your device is compatible with Bluetooth v5.0 or later
- Ensure Bluetooth is enabled on your device and the earphones are in pairing mode
- Ensure the earphones are disconnected from any previous devices