Troubleshooting
My speaker will not switch on
Solution:
- Ensure the speaker has been fully charged before use
- Press and hold the power button for approx. 3 seconds
My speaker will not charge
Solution:
- Ensure the USB cable is functioning correctly and/or test the speaker with a different USB cable
- Ensure the power adapter that does not exceed 5V⎓2A
- Ensure to charge/discharge the speaker frequently to maintain battery performance. If not used for long periods of time, the battery may drop below the minimum charge level (which cannot be reversed)
- Ensure that the adapter is powered on
My speaker will not connect to my device
Solution:
- Ensure your device is compatible with Bluetooth v4.2 and later
- Ensure Bluetooth is enabled on your device and the speaker is in pairing mode
- Ensure the speaker is set to the correct mode
- Ensure the speaker is disconnected from any previous devices
My speaker has no volume/audio
Solution:
- Ensure the volume on your device is turned up and audio is playing
- Ensure the speaker volume is turned up and audio is playing
How can I get my speaker to play music from the inserted Micro SD card.
Solution: In order to to play music via the SD card, you have to use the power button to cycle to the SD card mode, the power button will let you cycle through the 3 modes – USB Drive/MicroSD/Bluetooth.
