Troubleshooting
Keyboard/mouse are not recognised
Solution:
- Ensure the USB dongle is fully inserted, and the USB port is fully functional.
- Ensure the keyboard and mouse have been paired to the USB dongle, manual pairing instructions can be found in the user manual.
Keys aren’t working or data input is incorrect
Solution:
- Ensure that you have adjusted your PC keyboard regional settings to match the keyboard type (UK / US).
- Ensure number lock is switched off.
I can’t find my USB dongle
Solution:
- The USB dongle will either be on the underside of the keyboard, or the underside of mouse (both the keyboard and mouse connect to the one USB dongle).
