Troubleshooting
How to unbind my watch from my mobile device?
Solution: Press device,
‘Veho Kuzo FS-2’ (number)
Press unbind.
Remember to watch from the Bluetooth menu.
How to re-pair with the same smart device?
Solution: If the Kuzo II watch has previously been paired to the same smart device, the watch must be reset, unbound through the Kuzo app, and then forgotten through Bluetooth settings. If you have previously created an account, you should be able to use the same login credentials.
Why won't my watch connect to my mobile device?
Solution: Ensure your mobile device is connected to the internet and Bluetooth is enabled. Search for ‘Veho Kuzo’ in your mobile settings and allow Veho Kuzo to access Bluetooth information, restart the App and watch before attempting the setup process again. ‘Forget’ the watch from Bluetooth settings before restarting the setup process.
Why aren't my notifications appearing on my watch?
Solution: Ensure notifications are enabled and the watch is within Bluetooth range of your mobile device. Also ensure that push notifications are enabled for each third-party application that you wish to receive notifications from, open ‘Notifications’ within settings on your mobile device and allow notifications.
If you have followed these steps and you still are not getting notifications, ‘reboot’ the Kuzo II smartwatch.
How do I link my Kuzo II watch to Strava?
Solution:
- Open Veho Kuzo app
- Click the ‘My’ tab
- Select ‘Data authorisation’
- Click ‘Strava’
- Set the Strava tab switch to on (this should automatically direct you to the Strava app)
- Authorise Veho Kuzo to connect to Strava
My watch screen does not appear when raising wrist.
Solution: Enable raise to wake by clicking on the watch name under ‘Device management’ in the ‘Device tab’, toggle raise to wake and set time settings.
How do I change my watch face?
Solution: Open the Veho Kuzo App
Press Device
Press Watch Faces
You can now pick a watch face, online dials offer a wider variety of faces.
How do I put a photo as my watch face?
Solution: Open the Veho Kuzo App
Press Device
Press Watch Faces
Press Online dial
Scroll to the bottom and you’ll see album dial
You can then upload your photo from here.
How do I reset my Kuzo II smartwatch?
Solution: In order to reset the Kuzo II smartwatch, hold the crown for approx. 5 seconds until you see ‘Reboot’, ‘Power off’ and ‘Reset’. Select ‘Reboot’ to restart the watch whilst keeping your data. If you wish to factory reset your watch, select ‘Reset’. This will fully reset your Kuzo II back to its original form before the setup process.
