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How can we help?

The below support resources features popular problems & fixes to resolve the majority of product issues

Smart Watches

Troubleshooting
Troubleshooting

How to unbind my watch from my mobile device?

Solution:
Press device,

‘Veho Kuzo FS-2’ (number)

Press unbind.

Remember to watch from the Bluetooth menu.

How to re-pair with the same smart device?

Solution:
If the Kuzo II watch has previously been paired to the same smart device, the watch must be reset, unbound through the Kuzo app, and then forgotten through Bluetooth settings. If you have previously created an account, you should be able to use the same login credentials.

Why won't my watch connect to my mobile device?

Solution:
Ensure your mobile device is connected to the internet and Bluetooth is enabled. Search for ‘Veho Kuzo’ in your mobile settings and allow Veho Kuzo to access Bluetooth information, restart the App and watch before attempting the setup process again. ‘Forget’ the watch from Bluetooth settings before restarting the setup process.

Why aren't my notifications appearing on my watch?

Solution:
Ensure notifications are enabled and the watch is within Bluetooth range of your mobile device. Also ensure that push notifications are enabled for each third-party application that you wish to receive notifications from, open ‘Notifications’ within settings on your mobile device and allow notifications.

If you have followed these steps and you still are not getting notifications, ‘reboot’ the Kuzo II smartwatch.
How do I link my Kuzo II watch to Strava?
Solution:
- Open Veho Kuzo app
- Click the ‘My’ tab
- Select ‘Data authorisation’
- Click ‘Strava’
- Set the Strava tab switch to on (this should automatically direct you to the Strava app)
- Authorise Veho Kuzo to connect to Strava
My watch screen does not appear when raising wrist.

Solution:
Enable raise to wake by clicking on the watch name under ‘Device management’ in the ‘Device tab’, toggle raise to wake and set time settings.

How do I change my watch face?

Solution:
Open the Veho Kuzo App

Press Device

Press Watch Faces

You can now pick a watch face, online dials offer a wider variety of faces.

How do I put a photo as my watch face?

Solution:
Open the Veho Kuzo App

Press Device

Press Watch Faces

Press Online dial

Scroll to the bottom and you’ll see album dial

You can then upload your photo from here.

How do I reset my Kuzo II smartwatch?

Solution:
In order to reset the Kuzo II smartwatch, hold the crown for approx. 5 seconds until you see ‘Reboot’, ‘Power off’ and ‘Reset’. Select ‘Reboot’ to restart the watch whilst keeping your data. If you wish to factory reset your watch, select ‘Reset’. This will fully reset your Kuzo II back to its original form before the setup process.

How do I reconnect my Kuzo II smartwatch back to the app after a reset?

Solution:
In order to reconnect your smartwatch back to the app after a reset, you must ‘forget’ the smart watch in your Bluetooth settings, then ‘Unbind’ the watch from the app. Once you have done this, you can start the setup process again.
Questions

Frequently asked questions

Is the Kuzo smart watch compatible with iOS and Android?

Answer:
Yes, the Kuzo smart watch works with both with Apple iOS and Android devices

I've lost my Kuzo watch charging cradle and I don't know what to do?

Answer:
Not to worry, you can purchase a replacement watch charging cradle through our website

Kuzo Smart Watch Charging Cradle – Veho Lifestyle Store UK

Why am I getting no news notifications?

Answer:
Open the Kuzo app then go to the ‘Device’ section, next press ‘Message notification settings’. then, make sure the ‘Master switch’ toggle is on. Finally select the apps you would like notifications from on your Kuzo II smart watch. If you have followed these steps and you still are not getting notifications, reboot the Kuzo II smartwatch.

How do I reset my Kuzo II smartwatch?

Answer:
In order to reset the Kuzo II smartwatch, hold the crown for approx. 5 seconds until you see ‘Reboot’, ‘Power off’ and ‘Reset’. Select ‘Reboot’ to restart the watch whilst keeping your data. If you wish to factory reset your watch, select ‘Reset’. This will fully reset your Kuzo II back to its original form before the setup process.

What metrics does the Kuzo II measure?

Answer:
The Kuzo II smart watch measures: Heart rate, Blood oxygen levels, Sleep patterns (deep sleep, light sleep, wide awake), Steps, calories, distance, Activity tracking for walking, running, cycling. It is compatible with STRAVA and Health apps.

How do I reconnect my Kuzo II smartwatch back to the app after a reset?

Answer:
In order to reconnect your smartwatch back to the app after a reset, you must ‘forget’ the smart watch in your Bluetooth settings, then ‘Unbind’ the watch from the app. Once you have done this, you can start the setup process again.
Manuals
Manuals
- Kuzo II FS-2 Sports Smart Watch with GPS – Black - User Manual
Downloads

Downloads

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Videos

Videos

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