Troubleshooting
My speaker will not switch on
Solution:
- Ensure the speaker has been fully charged before use
- Press and hold the power button for approx. 3 seconds
My speaker will not charge
Solution:
- Ensure the DC power cable is functioning correctly
- Ensure to use the included power adapter
- Ensure to charge/discharge the speaker frequently to maintain battery performance. If not used for long periods of time, the battery may drop below the minimum charge level (which cannot be reversed)
- Ensure that the adapter is powered on
My speaker has no volume/audio
Solution:
- Ensure the volume on your device is turned up and audio is playing
- Ensure the speaker volume is turned up and audio is playing
My speaker will not connect to my device
Solution:
- Ensure your device is compatible with Bluetooth v4.2 and later
- Ensure Bluetooth is enabled on your device and the speaker is in pairing mode
- Ensure the speaker is set to the correct mode
- Ensure the speaker is disconnected from any previous devices
My cable/adapater has been damaged where can I get a new one?
Solution: Contact our customer support
