Troubleshooting
My earphones will not charge
Solution:
- Ensure contact strips have been removed from the charging pins
- Ensure that the adapter is powered on
- Ensure that the earphones are sitting in the charging case correctly
- Ensure the USB cable is functioning correctly and/or test the earphones with a different USB cable
My earphones will not switch on
Solution:
- Ensure the earphones have been fully charged before use
My earphones will not connect to my device
Solution:
- Ensure your device is compatible with Bluetooth v5.0 and later
- Ensure Bluetooth is enabled on your device and the earphones are in pairing mode
- Ensure the earphones are disconnected from any previous devices
My earphones will not connect to each other
Solution:
- Ensure that the earphones connect to each other, before then connecting to your device. If this stage has been skipped, ‘forget’ the earphones from Bluetooth settings and restart the pairing process
- Ensure both earphones are removed from the case simultaneously and enter pairing mode
My earphones have no volume/audio
Solution:
- Ensure the volume is turned up on your device and audio is playing
- Ensure the headphone volume is turned up and audio is playing
