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How can we help?

The below support resources features popular problems & fixes to resolve the majority of product issues

Hubs + Chargers

Troubleshooting

Troubleshooting

Why is my charger not charging properly/Intermittently?

Solution:
Please ensure you have the TQ-1 connected to a reliable power source that does not exceed the power specifications of the TQ-1.

Ensure that you are using the supplied USB-C power cable.

A metal or magnetic case may cause interference to the Qi wireless charger. This could cause intermittent charging.

How do I enable fast charging on the TQ-1?

Solution:
In order to enable fast charging on the TQ-1, you will need to use a 18W or 20W PD/QC mains plug (not included).

Why wont my alarm go off?

Solution:
Confirm the alarm was properly set and activated.

Check that AM/PM is correctly selected (if using 12 hour format).

Ensure the volume is not muted or too low.

make sure the unit has continuous power.

How do I set an alarm on the TQ-1 charger?

Solution:
In order to set an alarm on the TQ-1, press the mode button twice until ‘A1’ shows on the screen. Once on screen, hold the mode button to set the time of your alarm.

You will see the time flashing on the screen, here you can adjust the time of your alarm by using the (+) and (-) buttons. Press mode to confirm your selection of the hour, then the minute value will start to flash. Adjust the minute value using the (+) and (-) buttons. Once you have selected your desired alarm, leave the value to flash 3 times and your alarm will then be saved.

What operating output does the TQ-1 wireless charger offer?

Solution:
The TQ-1 offers a maximum radio-frequency power of 15W.
Questions

Frequently asked questions

Is the screen dimmable for night-time use?

Answer:
Yes, the TQ-1 has 3 dimming modes for the screen, making it a perfect all round alarm clock.

Does the alarm have a snooze function?

Answer:
Yes the TQ-1’s alarm(s) have a snooze function. The snooze will last for 5 minutes and can cycle 5 times.

Is the wireless charger safe to use overnight?

Answer:
Yes, the TQ-1 includes overcharge protection, temperature control, and short-circuit protection.

What devices are compatible with the TQ-1?

Answer:
The TQ-1’s wireless charger, supports: 10W Popular devices – Z Fold 4, Z Flip 4, S24 Series, S23 Series, S22/S22 Ultra, S20/S20+/S20 Ultra, S10/S10+/S10e, S9/S9+, S8/S8+/S7/S7 edge, S6/S6+.

7.5W Popular devices – iPhone (series) 16/15/14/13/12/11/Xs/Xr/X/8/8Plus

5W Popular devices – Pixel 4/4XL, LG V50/V40/V30/V30+, LG G7/G8

And all other Qi-certified devices.

How do I set an alarm on the TQ-1

Answer:
To set the alarm, press the mode button twice until ‘A1’ shows on the screen. Once on screen, hold the mode button to set the time of the alarm.

You will see the time flashing on screen, here you can adjust the time of your alarm by using the (+) and (-) buttons. Press mode to confirm your selection of the hour, then the minute value will start to flash. Adjust the minute value using the (+) and (-) buttons. Once you have selected your desired alarm, leave the value to flash 3 times and your alarm will then be saved.

Does the TQ-1 need to be connected to a power source all the time?

Answer:
Yes, the TQ-1 operates off of auxiliary power, this is needed to operate the device and the wireless charger. Please note: in order to use fast charging with the TQ-1 you will need to use a PD/QC 18W to 20W mains plug.

What charging output does the TQ-1 offer for the wireless charger?

Answer:
The TQ-1 wireless clock charger has a maximum radio-frequency power of 15W.
Manuals
Manuals
- TQ-1 Digital Alarm Clock & Qi Wireless Charger - Manual
Downloads
Downloads
- TQ-1 Digital Alarm Clock & Qi Wireless Charger - Manual
Videos

Videos

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