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The below support resources features popular problems & fixes to resolve the majority of product issues

Digital Scanners

Veho Smartfix 14 Megapixel Negative Film & Slide Scanner

Troubleshooting
Troubleshooting
Scanner won't turn on
Solution:
- Ensure the battery has been inserted and fully charged
Scanner won't take charge
Solution:
- Ensure the USB cable is functioning correctly
- Ensure the power adapter that does not exceed 5V⎓1A
SD icon with red cross displayed on screen
Solution:
- Ensure to use a card compatible with the scanner
Questions
Frequently asked questions
Which SD cards are compatible with the scanner?
Answer:
- Scanner supports cards with up to 32GB of memory
- SD & SDHC cards are supported
- SDXC & SDUC cards are not supported
- High Speed SD Cards such as U2, U3, V30 are not supported
- Using a Micro SD card in an adaptor will not work
- Ensure the card has been formatted before use (ensure to save all footage before formatting the card)
Is software available for this scanner?
Answer:
- This is a standalone unit, so there is no software
Which slides/negatives are compatible with the scanner?

Answer:

Where can I download the drivers for the film scanner?

Answer:
Please follow the link attached, it will take you to our downloads page where you will be able to find the suitable driver.

https://veho-world.com/downloads/
Manuals
Manuals
- Smartfix Scanner User Manual
Downloads

Downloads

Sorry we no manuals for this product.
Videos

Videos

Sorry we have no videos for this product.

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