How can we help?
The below support resources features popular problems & fixes to resolve the majority of product issues
Power Banks + Accessories
Troubleshooting
The cable will not charge my device
Solution:
- Ensure your device is compatible with this cable type
- Ensure the cable is connected to a compatible adapter
- Endure the cable is fully inserted at both ends
Charging is intermittent
Solution:
- Ensure the cable is working correctly by testing with a different device
- Ensure the cable is working correctly by testing the device with a different cable
- Endure the cable is fully inserted at both ends