Troubleshooting
My earphones will not switch on
Solution:
- Ensure the earphones have been fully charged before use
- Press and hold the power button for approx. 6 seconds to switch on and enter pairing mode
My earphones will not charge
Solution:
- Ensure that the adapter is powered on
- Ensure the USB cable is functioning correctly and/or test the earphones with a different USB cable
My earphones will not connect to my device
Solution:
- Ensure your device is compatible with Bluetooth v4.2 and later
- Ensure Bluetooth is enabled on your device and the earphones are in pairing mode
- Ensure the earphones are disconnected from any previous devices
My earphones have no volume/audio
Solution:
- Ensure the volume is turned up on your device and audio is playing
